Spamphibian Help :: Table of Contents :: Complete Manual
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Chapter 5: Managing Your Messages
Dealing with False Positives
After you have removed the unwanted messages, you will need to deal with any false positives that Spamphibian Gateway quarantined.
Here is Outspring's recommended strategy for dealing with false positives:
1) Find all the false positives in the "Quarantine Folder".
2) Determine which rule caused the false positive by selecting the message and looking at the "X-Spamphibian-Rule-Value" header in the "Message Display" view when in the "Raw" content mode.
If the false positive was caused by a rule from the Outspring Rule List, please issue a "Removal Request" using http://www.outspring.com/spamcaster-removal-request.html and we will modify our rules.
You may also want to add an "Accept" rule to your rules to avoid future false positives caused by this rule in the "Outspring rule list".
If the false positive was caused by a rule from your rules, you may want to modify your user rules to avoid future false positives.
3) Deliver all false positives by using the "Deliver" action. Alternatively, if you modified your user rules to deal with the false positive, and you can use the "Rescan" action. See the "Message Actions" section for more information on the "Deliver" and "Rescan" actions.
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